BTC Mobile Voicemail Upgrades

Friday 17th, May 2013 / 09:06 Written by

Bahamas Telecommunications Company (BTC) announced today that a Voice Mail upgrade will ‘go live’ overnight on Saturday May 18th when the existing BTC Voice-Mail platform transfers to a new and improved one that is more user-friendly, versatile and feature-rich.

Alphanique Duncombe, BTC Product Development Manager said the Voice-Mail upgrade is one of the final components of the high speed 2G and 4G mobile networks now enjoyed by BTC subscribers.

“The new platform will provide our customers with improved Voice-Mail service with a quicker access method and many additional features including the pre-selection of the preferred Voice-Mail language prompt in either English, Spanish, Mandarin or Creole.”

Jerome Sawyer BTC Senior Manager, Public Relations said customers may experience some Voice-Mail disruptions overnight on May 18th and they should clear their Voice-Mail boxes before the ‘switch-over’ as messages may be lost during the transition to the new platform.

“The ‘switch-over’ period is from 11:00 p.m. May 18th until 6:00 a.m. Sunday morning May 19th.  To avoid losing important messages, customers are advised to listen to, save and then clear their mobile Voice-Mail boxes before 10:00 p.m. on Saturday evening May 18th, and to expect some disruption in Voice-Mail service during the night.”

Ms. Duncombe said the new system features will be added very soon after the initial ‘switch-over’ and would give users the option to have their voice mails automatically converted to email, view who left a message, use a call return option, select video voicemails,  SMS, call answering and mailbox greetings (busy/absent, etc.)

BTC customers needing help may telephone CALL-BTC (225-5282) or for further information log-on to www.btcbahamas.com/voicemail or www.facebook.com/mybtc.

About Your New BTC Voice-Mail

What do I need to do on May 18th and May 19th?

To avoid losing important messages as a result of the upgrade, listen, save and clear them by May 18th.  On or after May 19th to access new voicemail system for the first time, dial *86 or 557-0000.  Enter the four digit code 9999 to access your voicemail.  Enter a NEW four digit password as your old password will not work.

Listen for a brief tutorial explaining the brand new menu and options. Your old voice-mail messages may be available for two weeks after the new system comes on line. To check for your old messages, dial *86 or 557-000 and choose option 4. If you have any questions, contact the BTC Call Center at CALL-BTC (225-5282) and for more information log-on to www.btcbahamas.com/voicemail or www.facebook.com/mybtc.

The Bahamas Telecommunications Company (BTC) is the leading telecoms operator in The Bahamas. BTC is jointly owned by Cable & Wireless Communications (51%) and the Government of The Bahamas (49%). Cable & Wireless Communications has both management and Board control.

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