BTC Service Disruption Saturday March 22nd
NASSAU, NP- (March 22nd, 2014)... At about 1:30 a.m., BTC began to witness disruptions across all the network platforms – Land line, Internet and Mobile – due to technical failures.
Teams were immediately deployed to try and determine the cause and to begin repairs and restoration. Technicians were able to restore a significant amount of Land line and Internet connectivity by early morning. However, Mobile presented more serious challenges.
Updates were released throughout the day as work progressed.
BTC mobilized its full technical team to resolve the issue, and was able to call on dozens of resources from its partner venders to assist in the resolution.
By early afternoon, services had been restored to BTC’s postpaid customer base. By 4:30 pm, services began to return to the prepaid customers. BTC anticipates that full restoration would be complete before 8:00 pm.
The company will provide some measure of compensation for the inconvenience and will announce details of same in the coming days.BTC, Cable and Wireless