‘Back on Track’ Compensation Package for BTC Customers

Friday 04th, April 2014 / 09:19 Published by

btc-lime

A gesture of compensation from BTC to their customers to apologize for the recent service disruption will get underway on April 5th for prepaid customers with a $5.00 credit and on April 6th for postpaid customers with a credit of a 100 on-net minutes.

Additionally BTC has announced that on April 8th, a new ‘Text to Win’ promotion will begin where all BTC mobile customers have a chance to win a new 2014 KIA car from Sanpin Motors just by sending a text with the word “car” to #5007, as well as thousands of dollars in prizes including additional credit.

Jerome Sawyer Senior PR Manager said that the compensation value represents approximately five times the average daily consumption.

“The total compensation to customers is over a million dollars at $1,700,000.  We estimate that the payout value represents approximately five times the regular daily consumption of the average customer. The prepaid customers compensation is $1,235,000 and for postpaid, $465,000.  The differential in the totals reflects the larger prepaid customer base.”

The senior manager went on to say that BTC will always, as in the past, apologize to their customers and where appropriate give compensation when service disruptions occur.
“Obviously, we would rather not have service disruptions, but we always apologize and seek to soften the blow with some form of compensation or community give back,” said the PR Manager.

BTC said last week that an independent investigation is under way to ascertain the cause of the disruption.

The Bahamas Telecommunications Company (BTC) is the leading telecoms operator in The Bahamas. BTC is jointly owned by Cable & Wireless Communications and the Government of The Bahamas. Cable & Wireless Communications has management control.

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