{"id":21428,"date":"2012-05-04T11:08:09","date_gmt":"2012-05-04T15:08:09","guid":{"rendered":"http:\/\/www.bahamasb2b.com\/news\/?p=21428"},"modified":"2012-05-21T10:13:43","modified_gmt":"2012-05-21T14:13:43","slug":"long-island-tourism-professionals-develop-customer-care-skills","status":"publish","type":"post","link":"https:\/\/www.bahamasb2b.com\/news\/2012\/05\/long-island-tourism-professionals-develop-customer-care-skills","title":{"rendered":"Customer Care Workshops For Long Island Tourism Sector"},"content":{"rendered":"
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BHAHRP President Tameka Forbes (front left) poses with participants and fellow presenters. <\/figcaption><\/figure>\n

The Bahamas Hotel Association of Human Resources Professionals (BHAHRP) in collaboration with the Bahamas Hotel Association and the Ministry of Tourism recently hosted the A.R.T. of Customer C.A.R.E. Workshops for 43 small hotel and tourism industry professionals on Long Island.<\/p>\n

The first session was held at the Stella Maris Resort and according to\u00a0 Karen Sutherland, BHAHRP Secretary and one of the workshop facilitators ,\u201d the objectives of the session were to identify qualities and characteristics of customer service, identify\u00a0 behaviors that build commitment to the delivery of high quality personalized service and also how to build customer loyalty.\u201d<\/p>\n

The interactive sessions allowed employees to practice how to effectively communicate with guests and focused on how to give exceptional service through the skills of Attention, Respect and Time.<\/p>\n

The second session was held at the Resource Centre in Gray\u2019s and according to President of the Bahamas Out Islands Promotion Board\u00a0 and attendee Shavonne Darville, \u201cWe are appreciative of the partnership between BHAHRP, MOT and the BHA as training on how we engage and connect with our guests is essential to the growth and development of our tourism product in our Family Islands.\u201d<\/p>\n

The BHAHRP launched the Family Island training initiative in April, 2012 which will continue over the next few months on other major Family Islands. \u201cIn early January the BHAHRP Executive team formed a Family Island Outreach Committee in support of our strategic plans for supporting the BHA small family island hotel initiatives and based on the feedback over the past few days the training was well received and timely,\u2019\u2019 Beverly Saunders, BHAHRP Past President and workshop presenter.<\/p>\n

BHA President Stuart Bowe applauded the initiative stating \u201cTameka Forbes, President of BHAHRP \u00a0and her team are to be commended for recognizing the importance of developing sound customer service skills by industry professionals throughout our country.\u00a0 Often our small hotels don\u2019t have easy and affordable access to expertise who can deliver this high level of training.\u00a0 This collaborative effort demonstrates how we can pull our resources together to help make an on-the-ground difference\u201d.<\/p>\n

Participants included attendees from Gems of Paradise Resort, Ellen\u2019s Inn, Stella Maris Resort, Cape Santa Maria Resort, Southern Air, Pineapple Air and\u00a0 Winterhaven Resort.<\/p>\n

\u201cI enjoyed the session immensely,\u201d Olivia Turnquest operator of Ellen\u2019s Inn,\u201d\u00a0 As small hotel operators we need to make sure we stay up to date on industry service trends and the Art of Customer Care which can help me and my team improve our guests experience.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Tourism professionals from Long Island recently participated in two customer service workshops conducted by the Bahamas Hotel Association Human Resources Professionals association.<\/p>\n","protected":false},"author":39,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":{"facebook_10223285771444175_51037792744":""},"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[3],"tags":[25,33],"class_list":["post-21428","post","type-post","status-publish","format-standard","hentry","category-business","tag-hotels","tag-tourism"],"_links":{"self":[{"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/posts\/21428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/comments?post=21428"}],"version-history":[{"count":0,"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/posts\/21428\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/media?parent=21428"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/categories?post=21428"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/tags?post=21428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}