According to a press conference held in Nassau, the electronic crash was a result of a cut cable by a construction worker who mistakenly sliced through a fibre optic cable. <\/p>\n
And while officials of BTC request patience from the public to fix the national glitch, GSM subscribers on Grand Bahama say that the phone situation is a total inconvenience. <\/p>\n
“It is an absolute disadvantage to me because I am a business woman and I need my phone to operate my business. It is very inaccessible,” said one irate customer. <\/p>\n
“I can call land phones, but besides that, I cannot do anything else. I can’t even find out about my account. <\/p>\n
“It is just ridiculous that BTC is having phone problems and can’t properly tell you when it will actually be fixed.” <\/p>\n
The annoyed customer revealed that after numerous contacts to BTC for updates on the status of the service, her attempts were carelessly being tossed aside. <\/p>\n
“They must not understand that this is how I live. The least they can do is give you some update on the service instead of an unhelpful ‘I don’t know.'” <\/p>\n
GSM subscribers are also furious with claims of a functioning service which they say is absolutely untrue. <\/p>\n
“I listened to an announcement by a BTC official saying that the phone service was restored after malfunctioning. That is a bold face lie,” said an angry subscriber. <\/p>\n
“My GSM service is still not working and this is just alarming to me. I wish they had another phone service provider here. <\/p>\n
“That way BTC can learn to actually work hard at giving their customers the best service. They need that competition to tighten up,” he said. <\/p>\n
The GSM customer said that he is enraged about the reports that say the phone systems are back up because it is misleading. <\/p>\n
“They gave me false hope when I got the news that my GSM phone was back and working. I was so disappointed to know that it was untrue. The phones need to be back on.” <\/p>\n
With frustrated customers at their wits end, BTC officials remain adamant about their quest to correct the massive problem. <\/p>\n
Tellis Symonette, Vice President of Wireless and Internet Services for BTC had said in the press conference that the government-run corporation was working fiercely to eliminate the problem. <\/p>\n
Yet with no word on the status of the GSM systems, customers remain baffled with their failed services. <\/p>\n
“What is the purpose of having a cellphone if you can’t use it in case of an emergency?” questioned another female GSM user. <\/p>\n
She said that she is upset with her cellphone provider because she is paying for a service that is not doing its job. <\/p>\n
“If I were to be stranded, the phone would be completely useless to me. BTC needs to get with it because this is such an inconvenience to us all.”<\/p>\n
By TAMARA DELANEY, Freeport News Reporter<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"
Thousands of Bahamas Telecommunications Com-pany (BTC) customers are concerned about a two-day system failure which is prohibiting proper usage of their GSM cellphones.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":{"facebook_10223285771444175_51037792744":""},"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[],"tags":[],"class_list":["post-243031","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/posts\/243031","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/comments?post=243031"}],"version-history":[{"count":0,"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/posts\/243031\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/media?parent=243031"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/categories?post=243031"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bahamasb2b.com\/news\/wp-json\/wp\/v2\/tags?post=243031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}