Cable Bahamas customers are complaining about what one referred to as the company’s “inadequate digital cable services”.
Speaking to The Tribune yesterday, one person said she is “sick and tired” of the problems she is experiencing with the new Cable Bahamas digital package.
“When they announced this service, they made it sound so great, but its not worth half the money I am paying,” she said.
Announcing in July 2005 that that digital cable would be launched that August in Eleuthera, and in October in Grand Bahama Abaco and New Providence with a line-up of 275 channels, the company stated that “all of our digital” cable packages have been redesigned for maximum value and choice.”
However, according to several customers, this is not the case.
“Some channels get so pixellated you give up on watching whatever show or movie you were watching,” said one.
“Often the sound and pictures are completely out of sync and I have to turn the box off for about 10 minutes and then turn it back on to get it in sync.
“Also, there are many times channels are just not available – there’s just a blue screen that says try again later.”
“I want answers,” said another customer. “I want them to explain why the service is so bad.”
According to a 2005 press release, director of marketing and pay-per-view for Cable Bahamas David Burrows stated that “Oceans Digital TV will revolutionise cable television and entertainment in the Bahamas.”
“Oceans Digital TV means hundreds of channels – many never before seen on cable TV in the Bahamas,” he said. “It means new choices. It means a new standard in quality.
“Oceans Digital TV means choices: It means new opportunities for Bahamians through (access to) our own radio stations (in the Bahamas), and through Cable 12 – the community channel.”
When contacted, Cable Bahamas officials said they could not comment.
They requested a written list of questions, which was provided, but have not yet replied to them.
By KARAN MINNIS Tribune Staff Reporter
