Some Cable Bahamas Coralwave customers have been inconvenienced for the past several days, as a glitch in the Internet service has prevented them from sending any e-mail to non-Coralwave addresses.
[Editor’s Note: It is not known if this latest problem is related to the blacklisting of Coralwave’s e-mail servers, which was caused by Cable Bahamas’s continued allowance of spam to be sent through their datacentre which is managed by former Canadian hacker Richard Douglas.]
According to one customer who brought the matter to The Tribune’s attention, although clients could receive e-mail, they could not reply or send e-mails to any address that did not end with @coralwave.com. Any that did all bounced back to the sender.
However, they were able to send or reply to e-mail that had a Coralwave address. The problem is understood to be impacting subnets, or groups of Cable Bahamas’ customers, but not all are affected.
The customer, who asked not to be named, said it was a big inconvenience, especially for companies who send a vast amount of e-mails related to business transactions on any given day.
“We have really become quite reliant on e-mails, so you can imagine the disruption this must have caused for business for transactions, and for stores who e-mail in their orders,” the source said.
The customer, who works near downtown, said they were aware of several Coralwave customers in that immediate area with the same problem.
The customer said that when they contacted Cable Bahamas, the company said it was aware of the problem and had its technical team working to address the situation as quickly as possible. They were told that the problem was the result of a fibre-axial glitch.
As of yesterday, some emails were going through, but the source said the situation was not entirely resolved.
The Tribune contacted Keith Wisdom, director of Public Affairs for Cable Bahamas, who said Barry Williams in the technical department would contact the paper with a statement. Nothing was received before press deadline last night, though.
By CARA BRENNEN Tribune Business Reporter
