On December 13, 2005, representatives from the Grand Bahama Port Authority, Grand Bahama Tile Company, Department of Public Personnel, Island Seas Hotel, Ministry of Tourism, Bahamasair Holdings Ltd., The Bahamas Telecommunications Corporation Ltd., Bahamas Development Bank, British Fidelity and Eight Mile Rock Local Government met with the Advisory Board. Gibson and Mark Roberts, an ex-officio member, initiated a plan of action to sensitise Grand Bahamian residents to the importance of delivering ‘continuous superior service’ via a special programme.
This meeting set the stage in the formation of a steering committee to assist in developing quality service improvement programmes dealing with different topic areas.
Hence, in March 6, 2006, Hennessy Darville, Cindy Davis, Gerda Donato, Maria Green, Shawn Mader, Michelle Major, Sherry Scavella and Sharon Williams volunteered their services on a bi-weekly basis to plan strategies to achieve the objective of “All Hands On Board in Delivery Of Continuous Superior Service.” Their first project involved the infomercial which was written and directed by Annie Charlton with performances by the Grand Bahama Players.
The infomercial was taped and edited by Simply the Best, a local company. These infomercials are designed to evoke positive attitude changes towards superior customer service in the work environment.
Additionally, the Ministry of Tourism is partnering with GBCC in these ongoing infomercials to drive the process in maximizing productivity and performance throughout the Bahamas.
This infomercial project was co-sponsored by the Bahamas Ministry of Tourism and was launched on August 10 at 7 p.m. at the Galleria Cinemas located in the RND Plaza on West Atlantic Drive.
The infomercial is intended to teach young and mature alike, the importance of exercising good customer relation skills and shows how you can put your best foot forward when dealing with the public, especially, guests to our island.
This is the first in a series of related topics regarding customer service. The public is invited to attend and everyone is encouraged to bring a friend, colleague and their children.
The GBCC is calling for the support of all businesses and residents, to support these activities and to “raise the bar” in customer service. The goal is to build a sustainable, vibrant economy for our local residents and international tourists.
To further illustrate the humour and seriousness in a call for superior customer service, the committee has also scheduled three nights of theatrical performances to be given by the Grand Bahama Players on September 21, 22 and 23 at the Regency Theatre. Businesses are encouraged to allow staff to attend.
“With the advent of the Ginn Development in West End and other new and big businesses setting up on Grand Bahama island, this project is indeed timely. We need to be prepared and should take pride in providing the best service to all persons, at all times,” said Gibson.
Proceeds will go towards funding the continued development of worthwhile programmes. Times and price of tickets will be announced in the near future.
The Freeport News
