BTC Blows It Big Time

Photo: The Nassau Guardian

BTC will consider various options in a bid to compensate customers that were affected by the nation-wide disruption in service, which CEO Geoff Houston said was the worst crash of his 25 years in the industry.

Only a few days after promising there would be no more large interruptions, BTC called a press conference yesterday to apologise and say the company recognises it will be a challenge to recover the faith and confidence of its customers, but said they are “absolutely committed” to the modernisation of BTC and will be exploring all forms of compensation.

Mr Houston said: “We are looking at all options to ensure that we actually give back to our customers.

“We do recognise the pain that our customers are going through – we are going to take stock and decide how to move forward with our customers in terms of compensation and any other promotions.”

The morning outage that disabled BTC services throughout the Bahamas for hours yesterday had nothing to do with the upgrades to the network, Mr Houston said.